Warranty Engineer

Description

As the Warranty Engineer you will utilize your experience and talents to coordinate, monitor, perform, and report on the activities required to resolve warranty issues from conception to completion, and assists in warranty claims investigations, root cause analyses, and implementation of countermeasures.

Essential Duties and Responsibilities

• Verifies and analyzes warranty claims via customer warranty systems, and coordinates the testing and analysis of defective products returned .
• Participate in cross-functional teams to investigate and address warranty claims issues
• Reviews the reports on the investigation and analysis of warranty claims issues and proposed countermeasures prior to submitting them to management and/or the customer
• Conducts regular meetings to report the status of warranty claims issues with statistical analysis of failures, and with internal team members to track the timely implementation of required countermeasures
• Develops and maintains relationship with customers to understand their warranty programs

Required Skills

• Bachelor’s Degree in Engineering, Industrial Technology or a technical related field
• Up to 2 years of experience in Warranty Engineering
• (Experience with an automotive parts manufacturer and/or a JIT manufacturer is preferred)

Competencies

• Knowledge and understanding of test specifications and gages/tools
• Analytical, statistical, and problem solving skills
• Organizational and planning skills
• Computer skills in MS Office programs, spreadsheet development, and report writing
• Written and verbal communications skills